The Monash Public Library Service is striving to meet our customers' expectations. To help us achieve this, we have developed a Service Charter to outline the standards that customers can expect. Enquiries: 9518 3555.
If we fail to meet any of our standards we are committed to rectifying the issue as a matter of priority. If Council's determination still causes you concern, you are welcome to make a complaint under Council's complaint handling procedure.
We are committed to resolving any of your concerns. If you feel you have not been provided with the service you expect, you can lodge a complaint with the Council. An officer will be personally responsible for handling your complaint and you will be given the name and contact number for that officer. Further information on our complaint handling procedures is contained in the brochure Responding To Your Concerns available from the Council offices.
We will publish the results of our compliance with our standards in Council's Annual Report This charter commenced on 1 July 1998 and will be reviewed annually.