Library services reopening FAQs

Reopening FAQs

In line with recent State Government announcements, Monash Public Library Service has reopened.


Opening Hours

Clayton, Glen Waverley, Mount Waverley, Oakleigh and Wheelers Hill Libraries are open from 10am-6pm weekdays, 9am-4pm Saturdays, and closed on Sundays.

Mulgrave Library is open from 10am-5pm Mondays and Tuesdays, 2pm-6pm Wednesdays, 1.30pm-5pm Thursdays, 9am-1.30pm Fridays, 9am-12pm Saturdays, and closed on Sundays.

Check-in Requirements

As per State Government requirements, customers must check in via the QR code using the Service Victoria app, and provide proof of COVID-19 vaccination. Proof of vaccination in the Service Victoria app, Medicare app, digital wallet or printed copy will be accepted.

  • Check-in at Wheelers Hill Library is via the Ferntree Gully Road entrance.
  • Check-in at Clayton Centre is via the Cooke Street entry.

Service Victoria information on proof of vaccination.

Does everyone need to be vaccinated to enter the library?

Customers over12+ 2 months must provide proof of vaccination OR a letter of exception issued by an authorised Medical Practitioner. From 12 November 2021, only an exception issued from the Australian Immunisation Register (AIR) will be acceptable. 

Information on providing proof if you are an international traveller

Children younger than 12 + 2 months do not need to be vaccinated to enter the library.

Do I need to check in and prove my vaccination status every time I visit the library?

Yes. Regardless of how often you visit the library, we are required to follow the established process for each customer, every time they visit the library. 

What will be available to library visitors?

Customers who enter the library will have full access to collections, PCs, printing and photocopying facilities, study spaces and Wi-Fi.

The wearing of properly fitted face masks are now optional.

What will be available to people who can’t, or choose not, to enter the library?

Click and Collect will remain available to any customer who is unable or unwilling to enter the library for any reason. A home delivery service is also available to eligible customers who feel vulnerable coming to the library. These customers can phone their local branch to discuss their eligibility.

Tech Help and Programs/Events

Tech help will also be offered via phone or video conference, and all library programs and events will remain on Zoom for a while longer.

Justice of the Peace Program has resumed at Glen Waverley Library, Oakleigh Library and Clayton Library.


Thank you!

Thank you for your patience with staff and other customers as we all adjust to this new way of operating.


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Last updated: 24 November 2021