Media Response - Snap Send Solve

Published on 06 February 2023

Dumped rubbish

Query from Herald Sun

We are doing a story around new data from Snap Send Solve that shows the number of reports made regarding graffiti and vandalism, rubbish and bins, and council facilities have increased from 2021 to 2022 in Victoria. 

We were hoping Monash Council would provide comment on the issue given the council uses Snap Send Solve.

 Response

Snap Send Solve is one way people can report an issue to Monash Council. Other channels include email, over the phone, in person, our website or social media. Reports received are reviewed and actioned as quickly as possible, and Council has recently renewed our focus on keeping people up-to-date while this is happening.

Close to 7,000 reports were made to Council from Snap Send Solve in the 2021-22 financial year, and the app is an important communication channel for us. Residents can help us to action reports by explaining the issue and providing clear photos or videos with their report.

Issued: 3 January 2023

To: Herald Sun

Quoting: Mayor Tina Samardzija