Customer Service Guarantee Reports 2019
On this page, you will find the quarterly reports for 2019, identifying how Council performed against its Customer Service Guarantee.
If you have any questions, please contact Jo Robertson, Executive Manager Communications and Customer Experience, on 0418 391 979 or at joanne.robertson@monash.vic.gov.au
Quarterly report for January-March 2019
Council performed well, although slightly lower results were recorded in overall performance, compared with the same period last year.
Here is a snapshot of Council’s performance in the January-March 2019 quarter:
- 26 targets were achieved (and in some cases exceeded).
- 6 targets were close to being achieved (within 3% of achievement).
- 5 targets were not achieved.
- 3 targets were not yet applicable in this quarter.
We will continue to strive to improve our performance.
Customer Service Guarantee Report - January-March 2019(PDF, 632KB)
Quarterly report for April-June 2019
Council recorded similar results for targets achieved compared with the same period last year.
Here is a snapshot of Council’s performance in the April-June 2019 quarter:
- 31 targets were achieved (and in some cases exceeded).
- 2 targets were close to being achieved (within 3% of achievement).
- 5 targets were not achieved.
- 2 targets were not yet applicable in this quarter.
We will look for ways to improve our performance against the measures that we failed to meet.
Customer Service Guarantee Report - April-June 2019(PDF, 536KB)