Membership Information

Borrower using self service

What can I borrow?

Login to your account

  • Total of 50 items on your library account  
  • Place up to 50 reservations.
  • Books (including Large Print format, and in languages other than English)
  • Audiobooks
  • DVDs and CDs (including blockbuster films, TV series and documentaries)
  • Magazines (print and digital)
  • Language kits
  • Language test preparation materials (print and digital)
  • DAISY players
  • PowerMate portable power meters
  • eBooks, eAudiobooks, eNewspapes and eMagazines from our eLibrary (up to 15 items in BorrowBox and up to 10 items in uLibrary)
  • If you have an overdue item you will not be able to borrow. 
  • We have removed overdue fees and waived historical overdue charges.
  • A Book Match selection service is available.

How long can I keep the item(s) for?

  • All physical items (except DVDs and magazines) are on loan for: 28 days 
  • DVDs and magazines can be loaned for up to 14 days
  • eBooks & eAudiobooks: 21 days (with options for 2 renewals) in BorrowBox. uLibrary eAudiobooks are for 21 days.
  • PowerMate portable power meters: 28 days
 

Can I renew items?

  • You can renew most loans twice, as long as no other library member has reserved them.
  • Auto-renewals are now active. Items are renewed 2 days before their due date, however please check your account to see what could not be auto-renewed.
  • If you wish to renew items yourself you can.
  • If items are overdue, you will not be able to renew online.
  • Login to your library account on the library catalogue page. You need your card and a passcode (PIN). You can now change your passcode via the reset your password link.
  • Visit your nearest library (remember to bring your library card or some identification with you).
  • Phone any of our branch libraries. Please have your library card number ready.
  • Through the links in reminder emails that we send you if you request this service.

Renew my loans (login required)

Where can I return my loans?

  • You don't need to return them to the branch library you originally borrowed from.
  • All branch libraries including Mulgrave Library offer overnight chutes

 

What if you don't have the item I want?

 

Selection Services

  • Book Match services are available upon request.
  • We will suggest up to 5 books/audio/e-resources with our Book Match service.
 

RFID and Self-Service

The Radio Frequency Identification (RFID) system allows library members to borrow items themselves including CDs and DVDs. Multiple items can be loaned or returned at the one time, reducing the need for staff to individually scan each item.
We have introduced this technology to improve customer service by enabling self service. Our branch staff service is always available to assist those who need help tracking down items or researching information.
For more information, visit our RFID Frequently Asked Questions.
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