Borrowing- see Library Service update news item

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What can I borrow?

Top Title Collection

How long can I keep it for?

How do I login to my library card account?

How do I get or change a passcode (PIN)?

How do I renew my loans?

Where can I return my loans?

What if you don't have the item I want?

RFID

What can I borrow?

 Up to 30 physical items at any one time including:

  • Books (including Large Print format, and in languages other than English)
  • DVDs (including blockbuster films, TV series and documentaries)
  • CDs
  • Magazines (print and digital)
  • Language kits
  • Language test preparation materials (print and digital)
  • DAISY players
  • PowerMate portable power meters
  • Note borrowing limit temporarily raised from 30  to 50 items

 We also have eBooks & eAudiobooks, eComics, online training videos and more available through our eLibrary.

How long can I keep it for?

  • Books, magazines, audiobooks, language kits, Daisy players: 28 days
  • Top Title collection : 14 days, no renewal or reservations.
  • DVDs, CDs, CD ROMs: 14 days
  • BorrowBox eBooks & eAudiobooks: 21 days
  • PowerMate portable power meters: 14 days
  • Top Title Collection : 14 days

Top Title Collection

Top Title Collection Sticker
Our new Top Title collection is designed to give speedy access to selected high demand titles. 

 

  • Items in this collection have an express loan period of two weeks, and
  • Items can’t be renewed or reserved.
  • You can borrow up to 4 Top Title items at a time from Glen Waverley, Oakleigh or Wheelers Hill Libraries

Can I renew items?

You can renew most loans twice, as long as no other library member has reserved them.

You can renew your items in these ways. If items are overdue, you will not be able to renew online.

  • Login to your library account on the library catalogue page. You need your card and a passcode (PIN).
  • You can now change your passcode via the reset your password link.
  • Visit your nearest library (remember to bring your library card or some identification with you).
  • Phone any of our branch libraries. Please have your library card number ready.
  • Through the links in reminder emails that we send you if you request this service.

Where can I return my loans?

You can return your loans to any of our branch libraries. You don't need to return them to the branch library you originally borrowed from.

All branch libraries except Mulgrave Library offer overnight chutes, so you can return your loans even when the library is closed.

What if you don't have the item I want?

  • Ask us using our Request an Item  form.
  • Inter-library loan requests are now supended.

 

RFID

The Radio Frequency Identification (RFID) system allows library members to borrow items themselves including CDs and DVDs. Multiple items can be loaned or returned at the one time, reducing the need for staff to individually scan each item.

We have introduced this technology to improve customer service by enabling self service. Our great branch staff service is always available to assist those who need help tracking down items or researching information.

For more information, visit our RFID Frequently Asked Questions.

 

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Last updated: 27 March 2020