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Our Performance

Annual Report

The annual report details our key highlights and achievements for the 12-month period and shows our commitment to transparency, accountability and good governance.

Community Satisfaction Surveys

Each year, Monash residents are surveyed to check their satisfaction with Council's performance and services. Find out more about our 2021 results.

We have a Customer Service Guarantee, which sets out the service standards our community can expect from us. There are 36 targets, ranging from how promptly phone calls will be answered to how many metres of footpath will be upgraded per year.

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