Complaints Policy and Process

Please read Council's Complaints Policy(PDF, 581KB)

The updated Policy was adopted at the 13 December 2022 Council meetingPlease watch Council meeting video recording (item 4.2)

Complaints can be made by directly to the responsible Council officer or by completing the online Complaint Form.

Not sure who to contact?

Managers responsible for complaints:

Service (in alphabetical order)

Contact

Aged Care Services

Mary.Martin@monash.vic.gov.au

Animals

Greg.Talbot@monash.vic.gov.au

Aquatic Centres

Tony.Oulton@monash.vic.gov.au

Arts & Events

Margherita.Barbante@monash.vic.gov.au

Building

Catherine.Sherwin@monash.vic.gov.au

Capital Works

Andrew.Andonopoulos@monash.vic.gov.au

Communications & Media

Joanne.Robertson@monash.vic.gov.au

Community Laws

Greg.Talbot@monash.vic.gov.au

Customer Experience

Margaret.Spowart@monash.vic.gov.au

Drainage
(Acting Manager)

David.Richardson@monash.vic.gov.au

Facility Maintenance
(Acting Manager)

David.Richardson@monash.vic.gov.au

Footpath Maintenance
(Acting Manager)

David.Richardson@monash.vic.gov.au

Hall Hire

Margaret.Spowart@monash.vic.gov.au

Kindergarten & Day Care

Sharon.Bahn@monash.vic.gov.au

Libraries

Margherita.Barbante@monash.vic.gov.au

Maternal & Child Health

Sharon.Bahn@monash.vic.gov.au

Parks & Gardens

Paul.Ridgway@monash.vic.gov.au

Planning

Catherine.Sherwin@monash.vic.gov.au

Playgrounds

Tony.Oulton@monash.vic.gov.au

Privacy

Amanda.Sapolu@monash.vic.gov.au

Public Health

Greg.Talbot@monash.vic.gov.au

Rates

Yanthi.Nilam@monash.vic.gov.au

Recreation Facilities

Tony.Oulton@monash.vic.gov.au

Street Trees

Paul.Ridgway@monash.vic.gov.au

Transport & Traffic

Ross.Evans@monash.vic.gov.au

Waste & Recycling

Kristy.Green@monash.vic.gov.au

Youth Services

Sharon.Bahn@monash.vic.gov.au

Other

mail@monash.vic.gov.au

 

Online form

Complaint Form