It's time to switch: Green lid bins (food and garden waste) are collected weekly from August and red landfill bins every fortnight, to reduce the amount of waste sent to landfill.
Due to COVID-19 impacts and winter illnesses, Monash Maternal and Child Health are experiencing extreme staff shortages. Children booked between 10.08.2022 – 28.08.2022 for their 18m, 2y and 3.5yr Key Age and Stage will be contacted by our service to be rescheduled for September. We appreciate your patience and understanding at this time.
Due to COVID staff shortages, between 12.30pm-2pm until the end of August, calls will be directed to our after-hours service for follow-up. Thank you for your understanding.
Annual rates notices are sent to ratepayers in July/August each year.
Please ensure you read the back of the notice carefully if you are planning on paying by instalments.
Monash online payments utilise secure and compliant payment channels.
Online payments (Council's website)
Other payment options
You can register to pay your rates by direct debit (using your credit card or bank account details).
If you have an existing direct debit arrangement, you can update or cancel your arrangement at any time.
Visit: Direct Debit Register
Council has implemented the ability for ratepayers to register online to receive their rates notices electronically. The system used is called “EzyBill” and is safe, securely hosted and easy to use. Once you register, you will receive future rates notices electronically delivered to your email and EzyBill registered account.
EzyBill - register online
Once registered, you will receive notifications in your email inbox when a notice has been issued. The email will contain the notice and a link to enable you to both view and pay the account at that time should you wish to do so. Overtime, the system will also build an archive of previously issued notices for your convenience and future reference.
You will also receive an SMS message advising you when a rates notice has been issued.
You can still choose to use BPAY View to receive notices.
This is done through your internet banking or by contacting your bank and asking to do this via BPAY View (you will need to be registered for internet banking with your financial institution).
BPAY also has the advantage of scheduling your payments by due dates.
All payment methods can be used. Applications for direct debit - closing on 14 February 2023.
Please note: any arrears are required to be paid in full by 30 September 2022.
All payment methods can be used.
After you have paid your first of the 4 instalments by the qualifying date of 30 September 2022, reminder instalment notices will be mailed to you for the remaining instalments approximately 1 month before each respective due date (excludes direct debit payers).
Important note: If you do not receive an instalment reminder notice, please contact Council before the due date for payment as there may be a problem with your account.
Direct debit: registrations close at midnight (12am) on the day before a payment due date, and will reopen on the day after the payment due date.
After you have paid your first of the 10 instalments by the qualifying date of 1 September 2022, a single notice for the remaining instalments will be sent to you (monthly reminders are not issued).
Important note: If you do not receive the single notice for the remaining instalments, please contact Council before the due date for payment as there may be a problem with your account.
Council charges interest on overdue rates, charges and levies, in accordance with Section 172 of the Local Government Act 1989. Interest is charged at the penalty interest rate, which is currently 10% per annum, as fixed under Section 2 of the Penalty Interest Rates Act 1983.
If rates are not paid by the respective due dates, then interest is charged on and from the date on which each missed payment is due. Interest continues to be payable until the payment or upon the recovery of the rates, charges and levies.
Accounts outstanding after the due date(s) may be referred to our debt recovery agency/solicitors and be subject to additional costs associated with the recovery of the debt.
If Council does not receive a positive response from the ratepayer about an unpaid debt, the matter will automatically be referred for further recovery attempts.
Failure by the ratepayer to address the outstanding debt may result in the matter being referred to the Magistrates' Court and legal proceedings commenced for recovery of the debt. Significant legal costs can be incurred by the ratepayer at this stage and ratepayers are encouraged to contact Council and make suitable payment arrangements before legal proceedings are commenced.