Our Environmental Health Officers respond to public complaints about alleged food poisoning, poor food handling or cleanliness, and food suspected to contain foreign objects.
Please contact the Public Health Unit on 9518 3555 or firstname.lastname@example.org if you have any concerns or would like to lodge a complaint about issues including the following:
Council will investigate your complaint. All complaints are treated as confidential and, if you leave your details, you will be kept informed of the progress and outcome of the investigation.
It can take up to 72 hours from when you consumed contaminated food or drink before you experience the first symptoms.
If you believe you have food poisoning, it is important you contact your doctor and Council's Public Health Unit as soon as possible.
To help with our investigation, you may be asked to provide a 4-day food history - a list of all food and drink you consumed before your symptoms started. It may also help to provide us with any leftover food samples you suspect may have been the cause of your illness, providing they have been stored correctly. Any leftover food should be wrapped and stored in your fridge.
If you find a foreign object in a food product, do not remove it. Keep the product intact and store according to product instructions, for example in the fridge or seal it in a plastic container. If you have a product you believe is contaminated, you should contact Council's Public Health Unit.